Service and Registration Process
The Service is designed to assist you (“you,” the “User”) in monitoring your blood glucose levels as well as tracking other data associated with managing diabetes. You may choose to use the Service in connection with the Glooko MeterSync Cable including the Glooko MeterSync Blue bluetooth version (the “Product”) or you may use the Service with a supported other 3rd party cable (“Other Cable”, e.g., USB OTG cable listed on the USB Glooko Compatibility web page) or web browser without using the Product in certain cases. You may choose to use the service in connection with the Glooko Kiosk, Glooko Clinic Uploader, or Glooko Transmitter made available to you in your Healthcare Provider’s office. You may use the Service in connection with the Product only after you (a) have purchased the Product or received it from a healthcare provider, insurance company or other entity (“Sponsor”), (b) have downloaded the Glooko mobile or computer application available through the Apple iTunes, Google Play Store or other source (the “Application”), or c) have accessed it by going to www.myglooko.com or www.diasend.com. You must also read and accept the Glooko Terms of Sale for the Product (“Product Terms of Sale”) before using the Product or accessing the Service in connection with your use of the Product. If you have purchased the Product or received it from a Sponsor, you may also choose to use the Glooko IR Adapter (the “Adapter”) to facilitate your use of the Product, but the Adapter is not required to use the Product. However, if you choose to use the Adapter, you must first read and accept the Glooko Terms of Sale for the Adapter (“Adapter Terms of Sale”) before using the Adapter or accessing the Service in connection with your use of the Adapter.
Whether you purchase the Product and/or Adapter from Glooko or receive it from a third-party Sponsor, such as a health-care provider, employer or an insurance company, the terms of this Agreement will apply to the use of the Service.
Any information you provide Glooko shall be accurate, complete and updated. You are solely responsible for the activity that occurs on your account and for maintaining the security of the Application and any information you input to the Application. You shall not use or access another user’s account without such other user’s express permission. You will immediately notify Glooko in writing of any unauthorized use of your account, or any other account-related security breach of which you are aware. The Service is available only to individuals who are adults, or children whose use is supervised by a parent and/or legal guardian.
Registration and Account Integrity
a) As part of the registration process you will need to create an account, including a username and password. It is your responsibility to ensure that the information you provide is accurate, not misleading and secure. You cannot create an account or username and password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate. We reserve the right with or without notice to suspend or terminate any account in breach.
b) Where we provide an organization with a number of user licenses for the Service, the same terms related to registration and account integrity outlined in this section must be adhered to. User licenses cannot be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to the organization.
c) If for any reason you suspect that your username and password has been disclosed to or obtained by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username and password or other details.
d) If you purchased a Glooko MeterSync device before 3/3/2015 Glooko reserves the right to charge you a subscription fee at the rate charged to new Glooko users, those subscripting on 3/3/15 or onwards.
e) If you initially and or only use Glooko via the Glooko Kiosk, Glooko Clinic Uploader, or the Glooko Transmitter at the office of your Healthcare Provider all terms of this agreement apply.
Use of Your Information
Not Medical Advice
Glooko does not offer medical advice or diagnoses, or engage in the practice of medicine. Our Service is not intended to be a substitute for professional medical advice, diagnosis, or treatment and is offered for informational purposes only. Always seek the advice of your physician or other qualified health provider with any questions regarding your medical condition or the use (or frequency) of any medication or medical device. Never disregard professional medical advice or delay in seeking it because of something you have read in connection with our Service.
You are solely responsible for any decisions or actions you take based on the information and materials available through the Service. Reliance on any information provided by Glooko or in connection with the Service is solely at your own risk.
If you think you may have a medical emergency, call your doctor or 911 immediately.
Third Party Services and Sharing of Personal Data
Glooko may provide Users with links to, or contact information for, third party sites or services. Glooko is not responsible for, and does not endorse, any third-party content, sites, or services including, without limitation, any health care providers, products, tests, procedures, services, opinions, or web sites accessed or mentioned on the Service.
Glooko will provide API access to customers and partners on a case-by-case basis. We traditionally only provide access to Glooko APIs to professional or enterprise customers (health systems, insurance companies, pharmaceutical companies, ACOs, physicians and other partners). To request API access, contact email@example.com.
Use of any third party sites and/or services is solely at your own risk.
Glooko also may enter into business arrangements with third-parties, including Sponsors, which will allow you to share your personal data with them. Whether to share your personal data with these third-parties will be up to you. By properly following instructions provided to you by Glooko and these third-parties, you will be able to decide whether you want to share any personal data with these third-parties.
Sharing of your personal data with a third-party is solely at your own risk.
Rules and Conduct
Furthermore, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Glooko’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures Glooko may use to prevent or restrict access to the Service (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Service; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that you receive hereunder.
Alerts Provided By Glooko
Glooko may from time to time provide automatic alerts and voluntary account-related alerts. Automatic alerts may be sent to you following certain changes made to your Glooko account. Voluntary account alerts may be turned on by default as part of the Service. Some of these alerts may then be customized, deactivated or reactivated by you. These alerts allow you to choose certain alert messages for your accounts. Glooko may add new alerts from time to time, or cease to provide certain alerts at any time upon its sole discretion. Each alert has different options available, and you may be asked to select from among these options upon activation of your alerts service.
Electronic alerts will be pushed to the Glooko Application, presented when you access the Service with a web browser or can be sent to the email address you have provided as your primary email account address for Glooko. If your email address or your mobile device’s email address changes, you are responsible for informing us of that change. You can also choose to have certain alerts sent to a mobile device that accepts text messages. Changes to your email address or mobile number will apply to all of your alerts.
Because alerts are not encrypted, we will never include your password. However, alerts may include some information about your accounts. Information such as average blood glucose levels and related patterns, medication information, insulin delivery or the number of times you tested your blood glucose may be included. Anyone with access to your email or mobile device will be able to view the content of these alerts.
You understand and agree that any alerts provided to you through the Service may be delayed or prevented by a variety of factors. Glooko will do its best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that Glooko shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert.
Commercial Use Requires Separate Agreement
As noted above, the Service (including without limitation, any Content) is provided to you for your personal, non-commercial use. If you are interested in using Glooko in a professional or commercial environment including accessing data from individual Glooko users leveraging the Glooko CSV or Application Programmer Interfaces (API’s), you must contact Glooko to obtain and agree to other written terms and conditions (e.g. a HIPPA Business Associate Agreement/BAA).
Fees and Payment
Though the use of our website and the Application is currently free in some countries, we reserve the right to require payment of fees for certain or all Services. In the numerous countries or regions, use of Services require that a User pay fees. During or after registration for the Service, Glooko will supply details associated with the fees in these countries and how to pay the necessary fees. You understand and agree that the purchase or use of the Product, Other Cable and the Adapter is governed by the Product Terms of Sale and the Adapter Terms of Sale, respectively. You agree to timely pay all applicable fees in connection with your use of the Service. We reserve the right to change our fees and to institute new charges at any time, with no less than sixty (60) days prior notice to you, which may be sent by email or posted on the Service. Your use of the Service following such notification constitutes your acceptance of any new or increased charges.
Pricing, Plans and Features
For current pricing and plans please see the pricing page located on our website in the section called “Get Glooko.”
Payment and Credit Control
a) All services are automatically billed annually charged via the credit/debit card you provided when purchasing the Glooko MeterSync Cable and/or subscription service.
b) Where the Service has been paid for 12 months in advance, payment will be taken in full on each anniversary.
c) It is a condition of use that a valid debit or credit card is provided at all times in order for your account or accounts to remain active.
d) Where a credit or debit card payment request is made by us and is declined by your card company or bank (for whatever reason) access to your account or accounts may be suspended immediately until such time as a valid payment has been processed and a valid credit or debit card is associated with your account or accounts.
e) It is the responsibility of the user to notify Glooko of their transition to a Sponsored account, otherwise they’ll continue to be billed.
Our return policy will be a “no questions asked” refund for the first 30 days after purchase. For product defects, a free replacement will be provided for the duration of the user’s subscription, after the customer returns the defected product to Glooko. The customer is responsible to cover the return shipping costs.
There is no cancellation for the first year (following the initial 30 day refund period). If a subscriber wishes to cancel in the second year and beyond, a prorated subscription refund will be provided. The prorated subscription amount is determined based on the number of months of Glooko use in the second year or in years following.
Glooko offers email-based and online support tools. You may access support resources or contact our support by visiting https://support.glooko.com/. In some countries, regions or associated with certain partners, Glooko may direct you to obtain support from 3rd party service providers. Glooko does not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by Glooko regarding use of the Services shall not be construed as a warranty.
THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. GLOOKO AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS AND PARTNERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GLOOKO (NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, OR SUBSTITUTE GOODS OR SERVICES, (II) FOR YOUR RELIANCE ON THE SERVICE (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE APPLICABLE CLAIM OR (IV) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF GLOOKO HAS BE ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
You also acknowledge and understand that, with respect to any dispute with Glooko, its officers, directors, employees, agents or affiliates, arising out of or relating to your use of the Service or this Agreement:
-YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; AND
-YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE.
In order to use the Service, you must download the Application, access it with a web browser or be activated by syncing your device(s) with the Glooko Kiosk, Glooko Clinic Uploader, or the Glooko Transmitter in your Healthcare Provider’s office. The following shall apply to your use of the Service in connection with the Application:
Both you and Glooko acknowledge that this Agreement is concluded between you and Glooko only; and not with Apple or Google or any other manufacturer’s products that you might use to access Glooko, and that Apple,e or Google or or any other manufacturer’s products that you might use to access Glooko is not responsible for the Application or the Content;
-The Application is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis. The Application is solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Service;
-You will only use the Application in connection with an Apple or Android device that you own or control;
-You acknowledge and agree that Apple/Google has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
-In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure. Upon such notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
-You acknowledge and agree that Glooko, and not Apple or Google, is responsible for addressing any claims you or any third party may have in relation to the Application;
-You acknowledge and agree that in the event of any third party claim that the Application, or your possession and use of the Application, infringes upon that third party’s intellectual property rights, Glooko, and not Apple or Google, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
-You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
-Both you and Glooko acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
-Both you and Glooko acknowledge and agree that Apple/Google and Apple’s/Google’s subsidiaries are third party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple/Google will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.
Glooko may modify this Agreement from time to time. Any and all changes to this Agreement will be posted on the Glooko site and/or e-mailed to you. In addition, the Agreement will always indicate the date it was last revised. You are deemed to accept and agree to be bound by any changes to the Agreement when you use the Service after those changes are posted.
If you have any questions regarding the Service, please contact Glooko at 650-720-5310, or you may fill out this form.
Glooko, Inc. 303 Bryant St, Mountain View, California USA 94041
Effective Date: May 2, 2017
TOU 0001 Rev B