Glooko + Diasend: Merging Customer Success!

I was walking in downtown Chicago on Michigan Avenue in negative 20 degree weather a few weeks ago on my way to a Glooko office – Glooko now has a Chicago office due to our merger with Diasend!

It’s been a little over three months since we announced our merger. Our new company has been working day and night to ensure we deliver an incredible joint product and company to the market. Part of this process includes visits between our offices and getting to know our new co-workers!

During the week of December 12th, myself and other members of the Customer Success team from Glooko visited Chicago for a Customer Success Summit. The event was a kickoff of our joint Customer Success team. The goal was for us to meet and formalize our plan to ensure all of our users have the support they need to succeed! We had a great time learning more about each platform, meeting our new co-workers, and playing Doctor Mario.

When I was out in Chicago, I asked a few members of the combined Customer Success teams their favorite part of the event and how they feel about the merger. I’ve listed below what Adam, William and Tara of Glooko had to say!

Adam Greenwald

Adam

Role: Customer Success Manager

Start Date: Joined Diasend in June 2014

Location: Chicago, IL

What was your favorite part of the Summit?

Hanging out and really getting to know everyone. We will be an AMAZING team together!

What’s excites you most about the merger and the future of the combined company?

There’s a number of things that come to mind – the new team, the awesomeness of the Glooko + Diasend systems merging together and overall creating the best tool available for patients/clinics.

What’s the biggest difference between the Glooko and Diasend culture?

Glooko moves at a much faster pace than Diasend had been – looking forward to the fast momentum!

What was a fun fact you learned about Glooko or your fellow new Glooko-ites? Glooko-ites are a die-hard team! Full of passion about what we do. It’s a great drive and encourages others to jump on board!

What was the greatest take-away that you had last week?

That the Glooko platform is very focused about on both mobile and web! I’m excited to learn more about the in’s and out’s of the system.

Tara Leveline

Tara

Role: Customer Success Manager

Start Date: Joined Glooko in October 2015

Location: Mountain View, CA

What was your favorite part of the Summit?

My favorite part of the Summit was meeting the Diasend team! It was so great to finally put faces and personalities to the names. I was lucky enough to meet a couple members of the team at AADE this year but that was before we all knew we would be working together!

What’s excites you most about the merger and the future of the combined company?

Being on the customer side of this merger, I am so excited to have new team members who are focused on customer success. We all bring something unique to the table and it will be exciting to see the new ways we learn to support people with diabetes.

What’s the biggest difference between the Glooko and Diasend culture?

This is an interesting question… It’s Midwest(Diasend US) vs. West Coast! I think that since the Chicago office is smaller and is currently mostly Sales and Customer Success people, it is a little more laid back. In Mountain View, we have a larger mix of roles and it always seems to move a mile a minute. The end goal is the same though, awesome experiences for our users.

What was a fun fact you learned about Glooko or your fellow new Glooko-ites?

I learned that Scott is pretty chill in a medical situation and can finish out a meeting like a champ! (Disclosure: I had to do a site change in the middle of a meeting and I had a bloody site….It was great hands on learning for the entire team!)

What was the greatest take-away that you had last week?

That even though things are going to change, they will change with the Glooko/Diasend user in mind. Making everyone happy isn’t always easy, but it is what we aim for.

William Rivas

William

Role: Customer Success Analyst

Start Date: Joined Diasend in November 2015

Location: Chicago, IL

What was your favorite part of the Summit:

Learning about the different parts that make up the Glooko Platform such as uploading through the mobile phone and the Glooko Kiosk tablets!

What’s excites you most about the merger and the future of the combined company?

The combined platform will be a one stop for customers since we will be compatible with SO MANY devices for people with diabetes.

What’s the biggest difference between the Glooko and Diasend culture?

The biggest difference between the Glooko and Diasend culture is the fact that Diasend was based in Sweden and Glooko is based in Silicon Valley where things move really quickly!

What was a fun fact you learned about Glooko or your fellow new Glooko-ites?

I learned that the Customer Success team at Glooko has done a tremendous amount of work with Omnipod patients and clinics that prescribe the Omnipod as part of Insulet Provided Glooko!

What was the greatest take- away that you had last week?

That the combined Glooko+Diasend platform will truly be able to help people manage their diabetes better and hopefully improving their lives.

Adam, William, and Tara are just a few of Glooko’s new and improved Customer Success team that the merger has created! We are very excited for 2017, our joint product (coming soon!), and most importantly being able to help our of users!

Scott Bissinger

Scott is a Customer Success Manager at Glooko. He’s passionate about improving life for people with diabetes through simple solutions. Scott is a T1D, fantasy football fanatic, and loves to go skiing.